Our Promise

We want every family to love their Home Phone. If something’s not quite right, we’ll always do our best to make it right — quickly, fairly, and with kindness.

All returns and exchanges follow your rights under the Australian Consumer Law (ACL), plus our own “Above & Beyond” guarantee.

Our Above & Beyond Guarantee

We believe our New Home Phone will help families connect in a whole new way. That’s why we offer an unconditional 30-day satisfaction guarantee.

If you’ve purchased a product from us and decide it’s not suitable for your family, you may return it within 30 days of delivery for a full refund of the product price, or exchange, no questions asked.

To qualify:

• Product must be in good condition with all original parts.

• Packaging is appreciated but not required.

• Return shipping costs are covered by the customer unless the product is faulty.

To request a return:

📧 **homephoneforkidspilot@gmail.com** with your order number and let us know you’d like a return.

Exchanges

If you prefer to exchange your item, we’re happy to help. Once your returned product is processed and received, we’ll dispatch the replacement immediately.

Faulty or Damaged Products

If your product arrives damaged, is faulty, or develops a fault within a reasonable time, we will:

• Repair it, or

• Replace it, or

• Provide a refund

We will cover return shipping costs for any faulty items.

Please contact us with photos or a description of the issue so we can resolve it as fast as possible.

How to Start a Return

Email us at: homephoneforkidspilot@gmail.com with:

• Order number

• Your name

• Reason for return

• Photos/video (if fault-related)

We’ll respond within 2 business days.

Refund Timing

Once your return is received and assessed, refunds are issued to your original payment method within 5 business days.